Selected Team Experience

A busy downtown landmark had a traffic problem nobody could explain: crowded in some spots, empty in others, with steady complaints about parking and shared space. Management could see something was wrong, but not why.

We tracked how people actually moved through the site — where they walked, how long they stayed, when they bought things — combining GPS-enabled tracking with plain old observation.

The data pointed to something nobody expected: most purchases happened early in the visit. That single insight reshaped the parking experience, vendor placement and how busy zones were laid out.

A large organization ran a critical service almost entirely on paper. Files got lost, nobody could see where a case stood, and problems only surfaced once the backlog had piled up.

We mapped the process end to end — every handoff, every bottleneck, every stack of paper — then rebuilt it as a secure digital portal with role-based access, searchable records, and a simple red-yellow-green status tracker anyone could understand.

The client owns that system today. What stayed with us was the playbook: how to turn a messy paper process into one people can actually see and manage.

One intersection kept backing up, and the obvious assumption was that it just needed more lanes.

Instead of watching only that intersection, we put cameras on the ones around it too, to see where the traffic was actually coming from and going. It turned out the jam wasn’t constant — it spiked at specific times, tied to nearby events.

That changed the fix entirely: from "add more lanes" to "coordinate the lights around it, at the right times."

Plenty of organizations still process payments at a staffed counter — slow for customers, costly to run, and disconnected from the back-office books.

We’re building a self-service kiosk that accepts the payment and reconciles it against internal records automatically, queuing anything outside normal processing hours for the next cycle instead of requiring manual re-entry.

The real value isn’t the kiosk. It’s connecting the payment straight into the back office so nobody has to reconcile it by hand.

Ordering an official certificate used to mean a phone call, a mailed cheque, and a staff member manually pulling the record, filling in the document and emailing it back.

We rebuilt it as a self-serve online flow: pick the property, pay, get the certificate. Behind the scenes, the system pulls the record, fills an approved template, and deletes the file once the retention period ends.

We aim to make adoption revenue-neutral for the organization — the person ordering the certificate covers the fee, not the municipality.